TERMS AND SHIPPING POLICIES

TERMS

ST PAULS Online acknowledges that by using this website or ordering any merchandise from it the user consents to its policies and agrees to be bound by them.

ORDERS

Orders received from 9:00 am to 3:00 pm (Manila time) are processed on the same working day from Monday to Saturday and those received later than 3:00 pm will be processed on the next business day. Only upon confirmation from the payment gateway's merchant administration will the order be processed.

PRICE

Prices are subject to change without prior notice.

FOR DAMAGED ITEM(S)

For damaged or defective item(s) received, e-mail report to orders@stpauls.ph within ten (10) business days if in the Philippines, and within twenty (20) business days FROM DELIVERY DATE if outside the country. Shipping and handling charges when you purchased the item are non-refundable. We will email you in the event that we cannot replace the defective product with the same item due to inventory limitations, and we will let you choose another item with the same or nearest purchase price at ST PAULS Online to serve as a replacement. Items will be replaced free of charge or refunded. We shall remit a refund amount equivalent to the product price to your bank account.

SHIPPING

Approved orders are shipped through our authorized local courier. Local orders will be delivered within 2 to 3 working days (NCR), and 3 to 12 working days (rest of the country) while international orders will take within 4 to 8 business days from the process date of the order.

VENUE OF LITIGATION

In the event that litigation is unavoidable, its venue is in the proper court of the City of Makati, Philippines.