Terms and Conditions
By accessing and using the ST PAULS Online website or mobile application, or by placing any order for merchandise through our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Acceptance of Terms
ST PAULS Online acknowledges that by using this website, mobile application, or ordering any merchandise from our platform, the user consents to our policies and agrees to be bound by these Terms and Conditions.
Your continued use of our services constitutes acceptance of any updates or modifications to these terms.
Order Processing
Orders received between 9:00 AM and 3:00 PM (Manila time) are processed on the same working day from Monday to Saturday. Orders received after 3:00 PM will be processed on the next business day.
All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion. Orders will only be processed upon confirmation from our payment gateway’s merchant administration system.
We will send you an order confirmation email once your order has been successfully placed and another notification when your order has been shipped.
Pricing and Payment
All prices displayed on our website are in Philippine Peso (PHP) unless otherwise stated. Prices are subject to change without prior notice. We reserve the right to modify prices at any time, however, changes will not affect orders that have already been confirmed and paid for.
Payment must be made in full before order processing. We accept various payment methods as indicated on our website. All transactions are processed securely through our authorized payment gateways.
Product Information and Availability
We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free.
Product availability is subject to change without notice. In the event that a product becomes unavailable after you have placed an order, we will notify you immediately and offer suitable alternatives or a full refund.
Damaged or Defective Items
For damaged or defective item(s) received, please email a detailed report to orders@stpauls.ph within ten (10) business days if you are in the Philippines, and within twenty (20) business days from the delivery date if you are outside the country.
When reporting damaged or defective items, please include:
• Your order number
• Clear photos of the damaged or defective item(s)
• Description of the issue
• Your contact information
Shipping and handling charges from your original purchase are non-refundable. We will investigate your claim and respond within 2-3 business days.
In cases where we cannot replace the defective product with the same item due to inventory limitations, we will email you to offer alternative items with the same or nearest purchase price from ST PAULS Online as a replacement.
Approved damaged or defective items will be replaced free of charge or refunded. For refunds, we will remit an amount equivalent to the product price to your original payment method or bank account within 7-14 business days after approval.
Shipping and Delivery
Approved orders are shipped through our authorized local and international courier partners. Shipping costs will be calculated and displayed during checkout based on your delivery location and selected shipping method.
Domestic Shipping (Philippines):
• National Capital Region (NCR): 2-3 working days
• Rest of the Philippines: 3-12 working days
International Shipping:
• International orders: 4-8 business days from the order process date
Delivery times are estimates and may vary due to unforeseen circumstances, weather conditions, or courier delays. ST PAULS Online is not responsible for delays caused by third-party shipping providers.
Returns and Exchanges
Items may be returned or exchanged within 30 days of delivery, provided they are in original condition with all tags and packaging intact. Personalized or customized items cannot be returned unless defective.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Intellectual Property
All content on the ST PAULS Online website and mobile application, including but not limited to text, graphics, logos, images, and software, is the property of Society of St. Paul, Inc. and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our services.
Limitation of Liability
ST PAULS Online shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, mobile application, or products, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the specific product or service that gave rise to the claim.
Force Majeure
ST PAULS Online shall not be liable for any failure or delay in performance under these Terms and Conditions which is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, or other similar causes beyond our reasonable control.
Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.
Venue of Litigation
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. In the event that litigation becomes necessary, the exclusive venue for any legal proceedings shall be the proper courts of Makati City, Philippines.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: orders@stpauls.ph
Address: Society of St. Paul, Inc.
Last updated: July 1, 2025
By using ST PAULS Online services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.