ST PAULS Online acknowledges that by using this website or ordering any merchandise from it the user consents to its policies and agrees to be bound by them.
Orders received from 9:00 am to 3:00 pm (Manila time) are processed on the same working day from Monday to Saturday and those received later than 3:00 pm will be processed on the next business day. Only upon confirmation from payment gateway's merchant administration will the order be processed.
Prices are subject to change without prior notice.
For damaged or defective item(s) received, e-mail report to firstname.lastname@example.org within ten (10) business days if in the Philippines and within twenty (20) business days FROM DELIVERY DATE if outside the country. Include official receipt upon return of damaged item(s).
Shipping and handling charges when you purchased the item(s) are non-refundable. We will e-mail you in the event that we cannot replace the defective product(s) with the same item(s) due to inventory limitations, and we will let you choose for another item(s) with the same or nearest purchase price at ST PAULS Online to serve as replacement.
Item(s) will be replaced free of charge or refunded. We shall remit a refund amount equivalent to the product price to your bank account.
You are not entitled either for a refund or for a product exchange if your reason(s) for returning a product falls on any of the following (under R.A. 7394 or the Consumer Act of the Philippines):
(a) Sudden change of mind upon purchase
(b) Defect caused by mishandling on the part of the consumer
(c) The discovery of a much lower price of the same item(s) from another e-commerce site once the sale is confirmed.
Approved orders are shipped through our authorized local courier. Local orders will be delivered within 3 to 6 working days while international orders will take within 5 to 8 business days from the process date of the order. Any purchased audio-visual materials, audio compact discs (CDs) and local orders weighing more than 1kg (single-item purchase or combined purchase) will be charged as parcel item.
In the event that litigation is unavoidable, its venue is in the proper court of the City of Makati, Philippines.